![]() ![]() Zendesk also derives revenue from Zendesk Suite, an omnichannel offering, which combines many of these existing solutions into easy-to-purchase plans. Zendesk offers a range of subscription plans that vary in price based on functionality, type, and the amount of support. Zendesk primarily generates revenue from subscription services, comprising subscription fees from customer accounts on Zendesk Support and, to a lesser extent, Chat, Talk, Guide, Gather, Explore, Sell, Sunshine, and Sunshine Conversations, and includes related support services. Zendesk has a subscription-based business model. How does Asana work and make money: Business Model How does Zendesk make money: Revenue Generation Zendesk marketplace has integrated several third parties technologies to provide more services to the end customers. Zendesk’s customers can build custom apps or select from over a thousand pre-built apps and integrations on the Zendesk Marketplace. Marketplace: Zendesk introduced its first app marketplace for third-party Zendesk software in 2012. Organizations can integrate this data across our product solutions with other business applications to build highly specialized workflow and unique customer experiences. Sunshine allows organizations to develop a complete picture of their customer with flexible databases and the ability to model, store and manage customer profiles, events, objects, and relationships. Sunshine Platform: An open and flexible solution that allows organizations to address an increasingly broader set of customer experiences. Zendesk works as a software to design customer experience solutions that share the following characteristics: This strategy provides Zendesk and its customers more reliability, performance, and flexibility than operating through proprietary platforms and self-managed data centers. How does work and make money: Business Model Zendesk’s strategy is to leverage the open and public cloud both in hosting our applications and providing platform tools and services for developers for both extensions of Zendesk and to power their own applications and experiences.
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